Digital Altitude Refund Policy
All Digital Altitude digital products and trainings are housed in the Membership site. When an order is placed a Member receives access to this information within just a few minutes. Due to the accessibility of our product availability immediately upon purchase, there is a strict 14-day return policy on all ASPIRE products, which begins on the date of purchase. Once the refund period expires refunds and/or exchanges will no longer be granted.
Digital products, services and “bundles” that include BASE, RISE, GEAR, HIKE, TREK, TRAFFIC and COACHING as well as any products that include a live event ticket (ASCEND, PEAK & APEX), have a strict 72-hour return policy. Once the refund period expires refunds will no longer be granted.
Any purchases of marketing services, Affiliate fees, parked accounts or tools are non-refundable and use of such is done so at your own risk.
We’re here to help!
Here at Digital Altitude, we are committed to the highest standards of customer care. Refund requests can be through the Member portal by logging in, and connecting with the coach that appears under the tab heading “My Coach.” Once connected to a coach you can request the cancellation link and your cancellation will be processed in conjunction with our refund policy.
General inquiries can be sent to firstname.lastname@example.org or give us a call at 1-800-820-7589.